Refund policy

Return & Refund Policy

Effective Date: July 17, 2026

At Senetus, our mission is to provide premium mobile office solutions that help you work from anywhere with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused or gently used
Be in its original packaging
Include all accessories, manuals, and components
Be free from damage caused by misuse or accidental damage
Include proof of purchase or order number

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive defective or damaged:

Gift cards
Downloadable digital products
Personalized or custom-made items
Clearance or final sale items
Products marked as non-returnable
Items damaged through normal wear, misuse, or improper installation

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives:

Damaged
Defective
Missing parts
Incorrect

Please include:

Your order number
A description of the issue
Clear photos or video showing the problem and packaging

We'll review your claim promptly and arrange a replacement, refund, or other appropriate resolution.

How to Start a Return

To request a return:

Contact our support team.
Include your order number.
Briefly explain the reason for your return.
Wait for return authorization and shipping instructions.

Do not return products without receiving return instructions, as our fulfillment partners may use different return facilities.

Return Shipping

If the return is due to:

Our Error

Incorrect item
Defective product
Shipping damage

Senetus will cover the return shipping costs when applicable.

Customer-Initiated Return

Changed mind
Ordered the wrong item
No longer needed

The customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

After your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

3–5 business days for inspection
5–10 business days for your financial institution to process the refund

Processing times may vary depending on your payment provider.

Exchanges

We currently offer exchanges only for defective or damaged products.

If you'd like a different color, size, or model, we recommend returning the eligible item (if applicable) and placing a new order.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has entered fulfillment or has shipped, it can no longer be canceled. You may request a return after delivery if the item qualifies under this policy.

Lost Packages

If your tracking shows no delivery or your package appears lost in transit, please contact us.

We'll work with the shipping carrier to investigate and determine the appropriate resolution, which may include a replacement or refund when warranted.

Refused Deliveries

Orders refused at delivery or returned because of an incorrect shipping address provided by the customer may be subject to:

Return shipping fees
Restocking fees charged by the supplier
Original shipping charges

Any remaining balance will be refunded after these deductions, if applicable.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute.

Our support team is committed to resolving problems quickly and fairly.

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.

We're committed to making every Senetus experience a positive one.