Shipping policy

Shipping Policy

Effective Date: July 17, 2026

At Senetus, we work with trusted fulfillment partners to get your mobile office essentials to you as quickly and safely as possible. Please review the details below for information on processing times, shipping rates, and delivery.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Orders placed on weekends or holidays will begin processing the next business day. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the shipping method selected.

Shipping Method	Estimated Delivery Time
Standard Shipping	7–15 business days
Expedited Shipping	4–7 business days

Delivery times are estimates from the date of shipment (not order date) and are not guaranteed, as they can be affected by customs, weather, or carrier delays.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive it.

If your tracking shows no movement for an extended period, please contact us and we'll help investigate.

International Shipping

We currently ship to select international destinations. Additional customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer. These charges are not included in your order total or shipping cost.

Delivery times for international orders may vary due to customs processing.

Multiple Shipments

Some orders may ship from different fulfillment centers and arrive in separate packages, each with its own tracking number. You will not be charged extra for split shipments.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Senetus is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error, contact us immediately — we'll do our best to update the address before the order ships, but we cannot guarantee changes once an order enters fulfillment.

Lost or Delayed Packages

If your package appears lost in transit or significantly delayed beyond the estimated delivery window, please contact us. We'll work with the carrier to investigate and determine an appropriate resolution, which may include a replacement or refund when warranted.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number, a description of the issue, and photos of the damaged item and packaging. See our Refund Policy for full details.